About These Terms
About 8×8
8×8 is a clothing and accessories brand operating through 8x8wear.co.uk.
These Terms & Conditions explain the arrangements that apply when you purchase products through our website.
Please read them before placing an order.
Using Our Website
By placing an order through our website, you agree to the terms that apply to your purchase.
These terms apply to purchases made by consumers for personal use.
Nothing in these terms removes or restricts your statutory consumer rights.
Orders & Products
Placing an Order
When you place an order, please check that the products, sizes, colours and delivery details are correct before completing checkout.
Once your order has been submitted, you'll receive an email acknowledging it.
Orders are subject to product availability and successful payment processing.
Order Confirmation
Your order acknowledgement confirms that we've received your order.
We'll contact you if we cannot fulfil an order for any reason.
If we're unable to supply an item you've already paid for, we'll arrange a refund for the unavailable item.
Product Information
We aim to provide accurate descriptions, photographs and sizing information for every product.
Colours may appear slightly different depending on your screen and display settings.
Please check product descriptions and sizing information before ordering.
Products supplied must match their descriptions and meet your statutory consumer rights.
Product Availability
All products are subject to availability.
If an item becomes unavailable after you've ordered it, we'll contact you to explain your options.
If we cannot supply the item and you don't want an alternative, we'll refund the amount paid for that item.
Changing an Order
If you need to change your order, contact us as soon as possible.
We'll do our best to accommodate changes before dispatch.
Once an order has been dispatched, our normal cancellation and returns arrangements apply.
Prices & Payments
Product Prices
All prices on our website are displayed in pounds sterling (GBP).
The price displayed at checkout will include any applicable taxes and delivery charges.
We offer free UK shipping on every order.
Price Changes
We may change our product prices from time to time.
Changes will not affect orders that have already been accepted.
If there's an obvious pricing error, we'll contact you before fulfilling the affected order.
You can choose whether to proceed at the correct price or receive a refund for the affected item.
Payment Methods
We accept supported credit and debit cards through WooPayments.
Apple Pay and Google Pay are available where supported by your device, browser and payment method.
PayPal will also be available as an additional payment option once enabled at checkout.
Available payment methods are displayed during checkout.
Payment Processing
Payment must be completed using one of the supported methods at checkout.
Payments may be subject to security and fraud prevention checks by the relevant payment provider.
Further information about payment processing and personal information is available in our Privacy Policy.
Discounts & Offers
Discount Codes
Discount codes must be entered during checkout to receive the applicable discount.
Codes may have specific conditions, including expiry dates, product eligibility and usage limits.
Unless otherwise stated, discount codes cannot be combined with other promotional codes.
Newsletter Welcome Discount
When our newsletter welcome promotion is available, eligible subscribers receive 10% off their first order after confirming their email address.
The offer applies to all eligible full-price products, including clothing, headwear and patches.
There is no minimum order value.
The code is single-use and cannot be combined with other discount codes.
Sale Items & Bundles
Welcome discounts do not apply to products that are already reduced in price.
This includes discounted bundles.
If your basket contains both full-price and discounted products, the welcome discount will apply only to eligible full-price items.
Your statutory rights remain the same whether an item was purchased at full price or on sale.
Other Promotions
Additional promotions may have their own conditions, which will be made available when the offer is advertised.
Any expiry dates or eligibility restrictions will be stated alongside the relevant promotion.
Delivery
UK Shipping
We offer free UK shipping with no minimum spend.
Delivery options available for your address are shown at checkout.
Dispatch Times
Orders are usually dispatched within 2–4 working days.
Working days exclude weekends and bank holidays.
This is our usual preparation and dispatch timeframe, not a guaranteed delivery date.
Delivery Services
Clothing and headwear are normally sent using Royal Mail Tracked 48.
Individual patches ordered separately are normally sent using Royal Mail 2nd Class.
Tracked 48 aims to deliver within 2–3 working days after dispatch.
Delivery Problems
If your parcel is delayed, lost or arrives damaged, contact us with your order number.
We'll investigate and arrange an appropriate solution.
Responsibility for the goods remains with us until they're delivered to you or someone you've identified to receive them, in accordance with applicable law.
Our Delivery & Returns page contains full details of dispatch, delivery services, tracking and what to do if there's a problem with your parcel.
Returns & Refunds
Change-of-Mind Returns
If you change your mind about your purchase, you have 14 days from receiving your order to notify us that you wish to return it.
You then have another 14 days to send the items back.
You can contact us directly to arrange a return.
Condition of Returned Items
Please return items clean, unwashed and in good condition.
If handling beyond what's necessary to inspect an item has reduced its value, an appropriate deduction may be made from your refund where permitted by law.
Return Postage
Customers are responsible for return postage on change-of-mind returns.
If an item is faulty or we've sent the wrong product, we'll cover reasonable return postage where a return is required.
Refunds
For standard cancellations, we'll refund you within 14 days of receiving the returned items or evidence that you've sent them back, whichever is earlier.
Refunds are made using your original payment method unless otherwise agreed.
Where an original delivery charge was paid, any applicable cancellation refund includes the standard outward delivery charge.
Products Prepared After Ordering
Some products are prepared after an order is placed.
This does not remove your normal cancellation rights for products sold in our standard designs, sizes and colours.
Please see our Delivery & Returns page for the full process, return instructions and optional cancellation form.
Consumer Rights
Faulty or Incorrect Products
All products must be of satisfactory quality, match their descriptions and be fit for their intended purpose.
If a product is faulty, damaged or incorrect, please contact us with your order number and details of the problem.
We'll arrange an appropriate refund, replacement or other remedy in accordance with your consumer rights.
Your Statutory Rights
These terms do not exclude or restrict any rights you have under applicable consumer law.
Your rights under the Consumer Rights Act 2015 remain unaffected by our returns policy, promotions or any voluntary guarantees we provide.
Website & Content
Website Availability
We aim to keep our website available and operating correctly.
Occasionally, access may be interrupted by maintenance, technical problems or circumstances outside our control.
We'll take reasonable steps to resolve problems when they occur.
Our Content & Designs
The 8×8 name, logo, original designs, photographs and website content are owned by us or used with permission.
You may browse the website for personal use, but must not reproduce, distribute or commercially exploit our content without permission or another lawful basis.
External Websites
Our website may contain links to external websites or services.
Those services operate under their own terms and privacy policies.
Personal Information
Our Privacy Policy explains how we collect, use and protect personal information when you use our website or place an order.
Cookie preferences can be managed through the cookie controls provided on our website.
Legal Information
Business Details
Daniel Spratt
8x8
61 Bridge Street
Kington
HR5 3DJ
United Kingdom
Email: hello@8x8wear.co.uk
Please do not send returns to this address. See our Delivery & Returns page for return instructions.
Our Responsibilities
Nothing in these terms excludes or restricts our liability where doing so would be unlawful.
This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and your statutory consumer rights.
Applicable Law
These terms are governed by the laws of England and Wales.
If you live elsewhere in the United Kingdom, this does not remove any mandatory consumer protections that apply where you live.
Changes to These Terms
We may update these terms from time to time to reflect changes to our business, website or legal requirements.
Changes will not retrospectively alter the terms of orders already accepted.
The latest version will be available on this page.
Questions & Complaints
If you have a question about these terms, your order or a problem with a product, please contact us.
We'll review your enquiry and work with you to find an appropriate resolution.