Shipping & Dispatch
UK Delivery
UK delivery is £1.95 on orders under £10. Orders of £10 or more qualify for free UK delivery.
Dispatch Times
Orders are usually dispatched within 2–4 working days.
Working days exclude weekends and bank holidays. You'll receive a dispatch confirmation when your order is on its way.
Our 2–4 working day timeframe covers preparing and dispatching your order. Delivery time starts once your parcel has been handed over to Royal Mail.
Delivery Services
Clothing and headwear are sent using Royal Mail Tracked 48, which aims to deliver within 2–3 working days after dispatch.
Patches ordered separately are sent using Royal Mail 2nd Class.
Delivery times are estimates rather than guaranteed arrival dates.
Tracking Your Order
If your order is sent using Royal Mail Tracked 48, you'll receive tracking information with your dispatch confirmation.
Patches sent by standard 2nd Class postage do not include tracking.
Delivery Problems
If your order hasn't arrived when expected, check your tracking information first.
If you still need help, contact us with your order number. We'll investigate any delivery problems and arrange an appropriate solution if your parcel has been lost or damaged.
Returns & Exchanges
Returning an Item
Changed your mind? Contact us within 14 days of receiving your order to arrange a return. You'll then have another 14 days to send your items back.
Please return items clean, unwashed and in good condition. If handling beyond what's necessary to inspect an item has reduced its value, an appropriate deduction may be made from your refund.
Please check the sizing information on our product pages before ordering.
Return Postage
You're responsible for return postage if you've changed your mind.
You can use a suitable postal service of your choice. We recommend keeping your proof of postage until your return has been processed.
If your item is faulty or we've sent you the wrong product, we'll cover reasonable return postage where a return is required.
Exchanges
Need a different size or colour? Contact us and we'll explain the available options.
Exchanges depend on product availability. Your statutory cancellation and return rights remain unaffected.
How to Return an Item
To arrange a return, follow the steps below.
Get in Touch
Contact us within 14 days of receiving your order. Include your order number and tell us which item you'd like to return.
Return Instructions
We'll provide the return instructions and the address to send your item to.
Send It Back
Send your items back within 14 days of notifying us that you're returning them.
Keep your proof of postage until your return has been processed.
Faulty or Incorrect Items
Something Not Right?
If your item arrives faulty, damaged or incorrect, contact us with your order number and details of the problem.
Photographs are helpful where possible, as they allow us to understand the issue and resolve it more quickly.
Putting Things Right
We'll arrange an appropriate refund, replacement or other remedy in accordance with your consumer rights.
Where a return is required because an item is faulty or incorrect, we'll cover reasonable return postage.
Nothing in this policy affects your statutory consumer rights.
Refunds & Cancellations
Refunds
For standard cancellations, we'll issue your refund within 14 days of receiving your returned items or receiving evidence that you've sent them back, whichever is earlier.
Refunds are made using your original payment method unless otherwise agreed. Your payment provider may take additional time to process the refund.
Where an original delivery charge was paid, any applicable cancellation refund will also include the standard outward delivery charge.
Changing or Cancelling an Order
Need to change something? Contact us as soon as possible with your order number. We'll do our best to accommodate changes before dispatch.
If your order has already been dispatched, you can still use the standard 14-day cancellation and returns process.
If your order arrives in separate deliveries, the 14-day cancellation period starts when you receive the final item.
Optional cancellation form
You don't need to use this form. You can simply contact us to arrange a return.
If you'd prefer to use a cancellation form, you can copy the details below into your message.
Cancellation Form
To:
Daniel Spratt
8×8
61 Bridge Street
Kington
HR5 3DJ
United Kingdom
hello@8x8wear.co.uk
I hereby give notice that I cancel my contract of sale for the following goods:
A signature is only required if sending the form by post.